Every month I receive e-mail notification when the pie has been shipped; it is a great reminder that this is the gift that keeps on giving – for six months. Well, a few weeks ago I received the e-mail that they would be receiving their last pie.
I had no idea anything had changed until I received this in the mail:
I am still not sure what changed since I had already received notice that the pie had shipped. I am assuming it was the particular pie that they were supposed to receive became unavailable.
We picked the present based on pies, yes, but not particular pies so I am sure they will be happy about whatever they received. I am just in awe that as customer service seems in a downward spiral these days (seriously, anyone reading this probably has an example of bad customer service; if not I can share a few) Harry & David took the opportunity to notify me my gift had changed – not all companies would voluntarily let you know this. I also appreciate the fact that they contacted Jon’s parents in order to arrange something new. They also mailed us a $25 gift card since the order was changed. Can’t wait to order one of their many delicious snacks or sweets! Thanks Harry & David!